SHIPPING POLICY
In India, Nefarious serves to selected cities. Please check if we deliver to your pin code on the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries: Australia Singapore UAE UK USA
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
SHIPPING & HANDLING CHARGES:
Domestic Order: We provide free shipping within India.
International Order: In case of an order which is to be shipped outside India, the customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination, and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in the Open/Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic partner is Shiprocket and their shipping affiliates and partners.
NOTE: In the case of International orders, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by the destination country have to be borne by the customer and need to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
TIME TO DELIVER:
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders
The product is delivered within 5-20 working days in India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customers can always check the status of their order from Track Order with the link available at www.nefariousperfumes.com. Once a cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode used for the transaction, or through cheque (only in cases where the debit/credit card used is no longer in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
We only partner with reputed courier agencies to ensure that products reach you promptly and in perfect condition. We also ensure delivery is made to the recipient and thus require identity proof for verification:
PLEASE NOTE: Recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery: a) PAN card b) Driving License c) Passport d) Voter Identification Card e) Aadhar Card
Delivery Time for International Orders
The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made.
PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery.
Transit Insurance: All goods will be fully insured by Amsi Health & Wellness Pvt. Ltd. until they reach you, so your purchase is 100% safe.
RETURN & REFUND POLICY
Due to the personal-use nature of our products and for hygiene reasons, Nefarious Perfume does not accept returns or exchanges once a product has been delivered, except in the following cases:
- The product arrives with a manufacturing defect
- The product arrives with damaged or tampered packaging
- You received the wrong item
Conditions for a valid claim:
- You must notify us within 2 days of delivery at nefarious.marketing@gmail.com, along with your order number and clear photos/videos of the product and packaging showing the fault.
- The product must be unused and in its original packaging.
- Claims reported after the stated window, or for products that have been opened/used (other than to verify a manufacturing fault), will not be eligible.
Once a claim is approved:
- We will arrange a replacement or refund, at our discretion.
- Refunds will be processed to the original payment method within a reasonable timeframe after the returned product is received and inspected by our quality team.
For any questions about a delivered order, write to nefarious.marketing@gmail.com.